All products sold by Direct Bar Code are covered by a warranty. In addition to our standard warranty, extended warranties and maintenance programs may be available for select products. Extended coverage options will be discussed at the time of purchase or clearly noted on the product page.
Our standard warranty period is 90 days from the date of purchase for both new and refurbished products, unless otherwise stated.
We sell New, New Open Box, and Refurbished products. Warranty coverage may vary based on:
Product condition
Manufacturer warranty (for new products)
Customer requirements agreed upon at the time of sale
For exact warranty details, customers are encouraged to confirm coverage with a Direct Bar Code Sales Representative before or at the time an order is placed.
Direct Bar Code does not accept new products for return or restocking.
Returns for new products are accepted only if the product is not functioning properly due to a verified manufacturer defect.
Before any return can be initiated:
A post-sale technical support call must be completed
An RMA (Return Merchandise Authorization) number must be approved
Products returned without an approved RMA number will not be accepted.
Returned products must meet ALL of the following conditions. Failure to comply will result in the product being returned to the customer with a $50 processing fee plus return freight charges.
Product must be unused
Product must be complete and in original manufacturer packaging
Packaging must show no visible damage (no rips, tears, dents, compressions, holes)
Manufacturer packaging must not be re-taped
All factory seals and packaging tape must be unbroken
No writing, markings, or labels on manufacturer packaging
(except the shipping label)
If shrink-wrapped, the shipping label must be placed on the shrink wrap
Manufacturer cartons must be packed inside an outer shipping carton (overboxed)
RMA number must appear on the shipping label only
RMA format must be exactly: RMA #XX-XXXXX
Returns must arrive at our warehouse within 14 calendar days of RMA issuance
Products must be properly secured to prevent damage during transit
Any shipment received without a valid RMA number on the shipping label will be refused or returned.
To obtain a Return Merchandise Authorization (RMA), please contact Direct Bar Code:
Email: support@directbarcode.com
Website: https://directbarcode.com/
Phone: [Add your phone number]
Contact Page: https://directbarcode.com/contact-us/
A 25% restocking fee applies to all refurbished products
The restocking fee is waived only if a replacement unit is issued
Returned refurbished products will be tested upon receipt
If the product is determined to be defective or DOA, a credit will be issued
If the product passes testing, a refund will be issued minus the 25% restocking fee
Freight damage is not covered when orders are shipped using the customer’s shipping account
In such cases, the customer is responsible for filing a freight claim with the carrier
All eligible return requests must be submitted within 14 calendar days of the sale
After 14 days, products become non-returnable
Unauthorized returns will not be accepted
Shipping costs are non-refundable
Policies apply to all orders unless otherwise stated in writing
Direct Bar Code reserves the right to update this policy at any time
